A preview dialer is an independent tool available to agents in their call center console. The dialer lets agents search through your contact list and call any contact. The calls do not need to be scheduled to call them. Features available:
Once the dialer is enabled, it is available to every agent on their agent console.
You can use the search box to search for any contact by name or phone number. Once selected you can view their personal and contact information.
You can call the contacts phone number or even mobile number if it exists. Click on the phone icon or mobile icon to dial.
While on the call, you can hold, mute, record and hang up the call.
Once you call the contact, you can see all the notes and calling history associated with this contact.
Save any notes you have in the notes text box. These will be visible to the next person that calls this contact too. It will also be visible in the call center campaign.