A transfer number is a phone number that you can transfer a call to or patch-through to during a call center campaign.
A manager can select a list of transfer numbers and assign them to a campaign. This lets agents transfer or patch-through a call only to the selected list of transfer numbers. If the manager does not assign transfer numbers, the agent can type in any number and transfer the call to them.
You can add and manager your transfer numbers in CallHub account settings.
CallHub account settings
You will find the transfer numbers under call center settings.Go to Call Center Settings
Call Center settings
Click on the button "Add Transfer number" to add a new transfer number. You need to add a transfer name and the number of the transfer. Do not add "+" sign.
Add a transfer number
Edit, delete and add transfer numbers
When creating a new call center campaign, to add transfer numbers, you will have to enable the setting attended transfer.
Enable attended transfer
You will get two options,
* Agents dial transfer numbers * Select transfer numbers
Choose select transfer numbers. You will a dropdown box where you can search and select the numbers you want to be transferred to.
Add transfer number to call center campaign